Internal regulations and rules for the use of pools and attractions
1. Binding nature and purpose
The internal regulations and rules for the use of pools and attractions are binding on all visitors of THERME BUCUREŞTI, in all the premises owned by Therme Nord București, including:
- on the access road from the intersection with the National Road
- in all gardens and outdoor spaces of Therme
- in the car park and the waiting area at the entrance (check-out desks).
THERME BUCUREŞTI is a space for relaxation and sports activities where each visitor can fully benefit from recreation, relaxation and fun. The purpose of these internal regulations and rules for the use of pools and attractions is to ensure the security of people and property, as well as order and cleanliness.
In order to enjoy the facilities provided by THERME BUCUREŞTI, you as visitor must agree with the rules set out herein. If you do not agree with any of the rules of THERME BUCUREŞTI, please do not enter the premises. By paying for the entry ticket (i.e. from the time when you receive the access wristband) you as visitor of THERME BUCUREŞTI (while either inside the building or in the adjacent spaces, including the car park) give your consent to the internal regulations and rules for the use of pools and you undertake to unconditionally comply with all the rules laid down below, which you are supposed and presumed to have carefully read and gone through by simply coming to THERME BUCUREŞTI. By giving your consent upon receiving the access wristband a contract arises between you and the company managing THERME BUCUREŞTI, under the terms of these rules and regulations.
THERME BUCUREŞTI's staff are only entitled and have no obligation nor the possibility, given the large number of visitors, to ensure that visitors comply with this regulation. As a result, visitors are responsible for accidents caused by non-compliance - the liability for non-compliance and its effects are borne by them. At the request of the visitors, THERME BUCUREŞTI staff guides them.
In particular, you as visitor represent that you understand and agree that the use of the sports facilities within THERME BUCUREŞTI (slides, pools, play facilities, etc.) involves risks specific to the sports activities and that you understand and agree that due to this risk inherent in sports activities you may be injured while at THERME BUCUREŞTI (in situations such as swim rings turning upside down on the slide, hitting in/against the slide, hitting in pools/against pool edges, etc.). In such cases you agree that THERME BUCUREŞTI is only liable for damages to your life, body or health that occurred as a direct result of an act or omission of THERME BUCUREŞTI. By giving your consent to these terms you also represent that your health is good or at least suitable for sports activities.
Parents and accompanying persons taking care of children or other persons (injudicious persons etc.) are responsible for the observance of the regulation by children and persons under their care or supervision.
2. Working hours, admission, entry
In all areas accessible to motor vehicles on the property of Therme Nord București – access roads, car park, roundabouts – it is mandatory to comply with all traffic rules set out by the Romanian laws in force (the Road Traffic Code will be observed). The following are prohibited in particular:
- exceeding the mandatory speed indicated by traffic signs
- not complying with the road signs
- parking or stopping on the green areas or places other than those specifically designated
- blocking the access roads
- disposing of waste or objects from motor vehicles.
The car park is used solely by the visitors of THERME BUCUREŞTI and it may be used half an hour before the opening time and half an hour after the closing time.
All these rules apply to the access roads, the car park and the spaces before reaching the check-out desks: any uncivilized or improper behaviour (throwing paper or gum on the ground, etc.), as well as physical and verbal violence are prohibited.
The working hours for the public of THERME BUCUREŞTI are set by the company management and are publicly posted in the entrance hall and the website. The duration of access depends on the prices paid. If the duration paid for in advance is exceeded, the corresponding additional amount will be charged subsequently, before leaving the premises. The access to the complex is allowed until at least one hour and a half before the closing time on that day. The closing time of THERME BUCUREŞTI is the time at which you have to leave the premises. The hours of use of the pools, slides, saunas and wave pool end 30 minutes before the closing time and, therefore, at said time, you have to leave these areas.
Therme Nord București reserves the right to temporarily limit/restrict the access of motor vehicles to the car park area, as well as the access of people to the premises if the maximum operating capacity has been reached. This measure is required for visitors to enjoy the most relaxing and safest experience at Therme.
The company management may limit, at any time, in whole or in part, the use and offers of THERME BUCUREŞTI (for example, technical failures, cleaning, technical revision). In such cases you may not request discounts or refunds of the entry price nor make other material claims. Also, if certain areas within the premises are closed due to photo shoots, events, courses or the like, there is no right to refund or discount on the entry price.
When accessing THERME BUCUREȘTI, you have to make sure that you have a bathing suit, a towel and slippers/flip flops, apart from the ones you are wearing before entering. The staff of THERME BUCUREȘTI has the right to check that you own them before entering. You can rent a towel and a robe from THERME BUCUREŞTI against a fee.
For safety reasons, the areas inside THERME BUCUREŞTI are partially monitored by cameras. The recordings may be accessed only in case of suspicion by persons authorized according to the applicable regulations and by the police. They are useful to the safety and protection of property of the visitors and THERME BUCUREŞTI.
The persons who, due to severe physical or mental disabilities are helpless or need supervision may visit THERME BUCUREŞTI only in the presence of an adult accompanying them. This rule also applies to persons suffering from episodes of fainting, cramps or epilepsy, as well as for persons suffering from cardiovascular diseases.
Children under 14 are not allowed access unless they are accompanied by an adult. In the case of all minors (under and over 14 years), the liability for damage or injury caused by them, as well as compliance with the regulation is borne by their parents, or, in their absence, by their guardians, if the parents or guardians do not accompany the children. Parents are directly responsible for the safety and supervision of children and are required to read and explain to children the instructions of attractions, including slides. Parents (ie people accompanying children in the absence of parents) will go with the children each time to the starting platform for slides to ensure the correct position of the child at the beginning of the race. Children under 14 are NOT allowed access to the ELYSIUM area. Children under 14 are NOT allowed access to THE PALM area, except for children aged up to 3 years old who are accompanied by their parents. Therme staff have the right to ask any visitor of Therme for their identification document or another proof of their age in order to verify the compliance with the terms of access. Regarding the applicability of the entry tariff, a ”child” is considered any person under 14 years old.
People who cannot swim are not allowed access unless they are accompanied by a person who can swim. The person accompanying them will closely supervise the person who cannot swim.
Persons suffering from contagious diseases, persons with open wounds, rashes or offensive diseases are not allowed access to THERME BUCUREŞTI.
Persons who are under the influence of alcohol or drugs are not allowed access.
It is prohibited to temporarily leave the premises, go behind the check-out desks or through areas not intended for circulation, except for short periods and for good reasons in cases authorized by the check-out desk staff (objects forgotten in the car, etc.). It is prohibited to temporarily leave the premises to smoke.
Access with animals of any kind is prohibited.
Access to THERME BUCUREŞTI is prohibited if bearing:
a) Guns, firearms and any other weapons - any object capable or apparently capable of discharging a projectile or causing injury, such as (for example): all firearms, air pistols, ball-bearing guns, industrial guns, signal flare pistols (pistols, revolvers, shotguns, rifles, etc.); replica and imitations firearms; crossbows; catapults; harpoons; stun or shocking devices; tasers; lighters shaped like a firearm, etc.
b) Pointed/edged weapons and sharp objects – any pointed or bladed object capable of causing injury, such as (for example): axes/hatchets; arrows and darts; crampons/skates; spears; picks; flick knives with blades of any length; knives; machetes; open razors and blades; sabres, swords; scissors with blades more than 6 cm in length; tradesmen’s tools that have the potential to be used as a weapon, such as drills and drill bits, box cutters, utility knives, saws, screwdrivers, crowbars, hammers, pliers, wrenches and spanners, blowtorches; glass articles.
c) Blunt instruments – any blunt instrument capable of causing injury, such as: bats; clubs, batons, sticks, paddles, cues, fishing rods, martial arts equipment.
d) Explosive or flammable substances – any explosive or combustible substances which pose a risk to the health of visitors, such as: ammunition; detonators and fuses; explosives; grenades; gas containers; fireworks; pyrotechnics (including party poppers and toy caps); smoke generating canisters/cartridges, fuel such as petrol, gasoline.
e) Chemical and toxic substances – any chemical or toxic substances which pose a risk to the health of visitors, such as: acids and alkalis, corrosive substances, mercury, chlorine; disabling or incapacitating sprays; radioactive materials; poisons; infectious or biological hazardous material – infected blood, bacteria and viruses.
Visitors will leave their luggage/objects not intended for relaxation in their personal lockers. Access to the relaxation areas, beyond the showers, is allowed only with hand luggage containing objects intended for use for the specific activities within the Complex, of 25x35 cm maximum. Visitors will allow staff to view the contents of hand luggage on request to ensure that there are no items that are not allowed inside the Complex. Access with bags/vanity cases larger than 25X35 cm is only allowed for children aged 0-3 years for childcare items.
Large luggage (considering the size of the 31x81 cm locker) can be left in the special luggage room. The visitor will receive a unique tag that he will leave in his locker room, so as not to be lost. The visitor can retrieve the luggage left in the special room only in exchange of that unique tag. In case of loss of the tag, the luggage is not recovered immediately, but only after the Therme internal procedure for such cases (which can take up to 24 hours depending on the availability of the staff).
The amounts paid will not be refunded and the admission or other services or products that have already been paid for cannot be offset. The cash exchange value will not be returned and the vouchers or other documents allowing access that have been lost or that have not been used in due time will not be replaced. When ordering a service or product (including food/drink) you have the obligation to verify what is written on the receipt related to that order; check the change immediately upon receiving the receipt; subsequent complaints will not be considered.
You, as visitor, have the obligation to make sure that you meet the requirements in order to benefit from access and various services provided by Therme Bucureşti and that you know the rules of the Complex (for example – make sure that you have your bathing suit, that you have the age necessary to use a certain facility provided by Therme, etc.). It is your obligation as visitor to look for information about additional specific prices when moving from one area of Therme to another and about additional prices for various services and products. The amounts paid will not be returned on the ground that you were not aware of a certain rule or condition of use of the facilities.
Within Therme Bucharest, special offers of any kind, permanent or temporary, are not cumulative.
Each visitor must keep the access wristband and the borrowed objects to avoid losing them. You will wear your access wristband on your hand wrist throughout your stay, including during baths, and you will not leave it unsupervised. The failure to comply with these provisions leads to the visitor's wrongful conduct in event of loss. In case of dispute, the proof that the obligation to keep was properly performed will be made by the visitor. At the end of the visit, the wristband will be handed over at the check-out desks by the person who wore it (one person may not hand over several wristbands).
In case of loss or destruction of the wristband, compensation will be paid in the amount of RON 300 (if the visitor specifies the number of the wristband) and RON 600 (if the visitor does not specify the number of the wristband). In case of damage to/loss of a borrowed robe compensation will be paid in the amount of RON 125. In case of damage to/loss of a borrowed towel compensation will be paid in the amount of RON 85. In case of damage/loss of the external battery, a refund of 200 lei will be paid. The charges in event of loss/deterioration are shown in the valid price list.
The admission acquired entitles to access only in the area for which a ticket was purchased and does not grant free-of-charge rights of access to other areas or to additional services or programs (such as towel, bathing suit, food, drink, etc., which will be acquired separately). The facilities located in a certain area of Therme Bucureşti are intended solely for the visitors who acquired the right of access to that area and they cannot be used by the other visitors (for example, visitors who only acquired access rights for the Galaxy area cannot buy food from the Palm area).
There will be no reservations for the facilities provided by the Complex within Therme Bucureşti, except as expressly provided on the website or in the promotional materials (for example, reservations are allowed for massage services). Massages booked in the Elysium area can be cancelled up to 90 minutes in advance.
The access fee does not guarantee the availability of loungers which can be occupied within the limit of available seats.
In certain properly marked areas you are prohibited to occupy a lounger if you are not actually there (for example, you are not allowed to reserve a lounger by leaving a towel or object on it). In such areas you have the obligation to clear the lounger (namely to remove your property from the lounger) if you do not use it for any period of time. In those areas, if you leave your personal property on or near the lounger and you are not actually there, you give your express consent that THERME BUCUREŞTI staff have the right to collect your property you left on or near the lounger and place and leave them in the storage locations specifically intended for such property. The storage locations for the property collected from the loungers are situated near the loungers concerned and properly marked.
3. Rules of conduct
Visitors must behave so that security, peace, order and cleanliness inside THERME BUCUREŞTI are not endangered.
Attractions and facilities (for example, slides, playgrounds, saunas, restaurants, etc.) may be used only during their special working hours. The instruction plates of all facilities and the requests from the staff will be complied with. It is also mandatory to follow the existing special regulations for certain facilities (slides, playgrounds, saunas, etc.), displayed at that facility.
THERME BUCUREŞTI warns you that there is high risk of slipping throughout the premises. Each visitor must consider the high risk of accidents within the premises due to wet surfaces. Therefore, visitors will pay greater attention in pool and slide.
For this reason, visitors will wear permanently and mandatory, in all areas of Therme slip resistant slippers (non-skid). Parents or persons supervising children or other persons, will ensure that children or the person they are supervising, will wear slip resistant slippers. If you, as a visiting customer, do not follow this rule, you assume all possible injuries and damages caused by the breach of this rule. THERME BUCUREŞTI NORD excludes any liability caused by the breach of this rule. After the changing rooms area, the wearing of street shoes or footwear that was used outdoors is prohibited in all THERME BUCUREŞTI areas. In the sauna areas you must not wear shoes, and if you climb on the tiered benches you must put a towel under your feet.
Depending on the number of visitors present on the premises, THERME BUCUREŞTI staff will decide on the possibility to use sports, play or animation devices (balls, diving equipment, etc.). If THERME BUCUREŞTI staff announce that the use of any sports, play or animation device is not allowed, you must comply.
If you as visitor find problems about the cleanliness of the booth, locker room or any other space you must notify the staff immediately.
Changing booths are usually used by one person. Exceptions: parents (ie other people caring for children) may accompany children under 14; people in need of assistance.
Each visitor of THERME BUCUREŞTI has the obligation to use the showers before access to the Galaxy or the Palm area whether they use the facilities of the Therme Complex or not.
In the various areas of THERME BUCUREŞTI proper clothing will be used depending on the area concerned, as follows:
- it is strictly prohibited to wear street/outdoor clothing in all Therme areas, except for the changing booths. Moreover, starting from the check-out desk area, access while wearing the bathing suit that has been worn outside Therme is prohibited.
- in the pool and slide area only light clothes are allowed, without going into the pool or the slide.
- access to water in pools or slides will only be allowed if you wear a bathing suit.
The following clothing articles (indicative list) will NOT count as bathing suit:
- underwear (underpants/knickers, any other underwear), stockings of any kind
- shorts of any kind, T-shirt, undershirt
- clothes (shorts, blouses, jeans, ensembles, suits, etc.) of the following fabrics: corduroy, Jeans-type fabric, Denim, flannel, hemp cloth, leather, linen, seersucker cotton (puckered), silk, terry, velvet, wool, denim like fabric. Briefs and bathing suits made of cotton, specifically for swimming, are allowed.
- clothes (shorts, blouses, jeans, ensembles, suits, etc.) intended for other activities or sports, including made of synthetic fabrics, such as Spandex, Acrylic, Rayon (for example, biking suits, football equipment, etc.)
The following items of clothing ARE bathing suits:
- bathing/swimming slips or trunks
- swim briefs/swim shorts
- bathing suit
If this rule is not complied with, Therme Bucureşti staff will request you to leave the pool or will prohibit your access to the slide.
- it is prohibited to wear clothes except bathing suits in saunas and it is mandatory to use the towel.
It is mandatory to wear a robe (access is not allowed if wearing only a towel, bathing suit or T-shirt) in the restaurant in the Elysium area (sauna area).
The robes that are used for the Elysium restaurant area shall be handover to the Elysium’s reception, after using them. These robes are intended to be used only for the restaurant and shall not be used in other places.
Topless is not allowed at Therme Bucureşti.
It is not allowed to use soap or other body washes or body creams outside the shower booths. The use of brushes for massages or the use of exfoliating products is not allowed within the Complex for reasons of hygiene. Body care procedures using substances and/or hair removal devices are not allowed.
Access is not allowed in the pools or slides if you let your hair loose (it is recommended to use a swim cap or to at least tie your hair).
Children up to 3 years will necessarily wear special swim diapers in the pool. Children up to 5 years will necessarily wear arm floats in the pool.
Baby strollers will be left in their specially designated space, since access with baby strollers is not allowed in the relaxation areas, starting from the exit from the locker rooms.
Doors (especially evacuation doors in case of emergency) or vents on the glazed facades will not be blocked by loungers, bags, towels or other objects.
Considering all visitors' need for quiet, screaming, swearing, and using an aggressive tone are prohibited throughout the premises of THERME BUCUREŞTI. Moreover, quiet will be observed throughout the bath and relaxation area, as well as in saunas and steam baths.
Expressions of affection should be decent, without disturbing people around. Intimate interactions are punished by denying access – without a refund of the exchange value of the entry tickets already paid – and, if applicable, the competent bodies will be notified.
Alcohol intoxication (inebriation, drunkenness) is prohibited, while reasonable consumption of alcohol is allowed. THERME BUCUREŞTI reserves the right to limit or refuse to serve alcohol, on a case-by-case basis, depending on the circumstances, and to prohibit drunk people to consume alcohol and to remove them from the premises – (and if they are a nuisance or disturb the other visitors in their activities, the exchange value of the admissions already paid for will not be returned to them).
Each visitor has the obligation to behave to not disturb the other visitors.
4. Use of the sauna, body therapy and massage cabinets
Visitors will not use the sauna for more than 10 minutes. Prolonged exposure in the sauna can cause nausea, dizziness, and faintness, and for people with serious health problems serious accidents.
It is not allowed the access with shoes, clothes, food, or drinks.
The telephones, tablets or devices that have got Lithium-Ion battery must be left outside the sauna. There is a risk of explosion or a risk of contamination with harmful elements that can be inhaled by the visitors who are situated in the sauna. Sports watches and fitness bracelets can only be used if they are certified as being water proof temperature resistant.
Slippers and robes will be left outside, at the entrance to the saunas.
In saunas a towel big enough for the whole body (including placement under the feet) will be used to avoid any contamination of the benches. Alternatively, two towels may be used, one for the body and one placed under the feet.
All metal (gold, silver, etc.) jewellery must be removed before entering the sauna.
The places in the sauna cannot be reserved. The unattended objects or the objects that are deliberately left in the sauna will be taken out by the authorized staff.
Access to the sauna will be on own responsibility and it is prohibited to persons with cardiovascular problems, fever, low or high blood pressure, severe cardiovascular or bronchopulmonary diseases, under the influence of alcohol, anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, narcotics, or tranquillizers, etc., as well as to pregnant or menstruating women. Usually, only perfectly healthy people can use saunas. In case of doubt, consult a physician in advance to avoid possible complications.
As in the rest of the premises, you have the obligation to comply with the instructions given by the specialized staff when using the sauna.
Minors under 14 years are prohibited access to the Sauna Area. The use of the sauna is prohibited to persons under the influence of alcohol.
For proper hygiene, it is mandatory to take a shower before access to the saunas and after, while entry to the sauna will be only after you have dried.
After each sauna session comes the cooling part and the return to the normal body temperature. It is indicated to start with the Elysium area, where fresh air can be breathed and the respiratory system comes back to the normal temperature After each sauna session cool off in one of the showers in the vicinity of the saunas to allow body temperature to return to normal and to get the blood flowing.
In the saunas, use a towel large enough for the whole body (including up to the feet) to avoid any contamination of the benches. Alternatively, two towels can be used, one for the body and one for the feet.
It is prohibited to bring and use your own solutions for infusion in saunas. Infusions will be made only by the specialized staff of THERME BUCUREŞTI.
After finishing the thermal bath or sauna, including the necessary cooling stage, visitors will cover themselves with a bathrobe or towel. This rule also applies to the food area.
After each entry to the sauna, cool off in one of the showers in the vicinity of the saunas, to restore the body temperature to normal parameters and to set the blood in motion.
Traditionally there are special conditions inside saunas, such as higher temperatures, low light, stepped benches and various heat sources. They require greater attention from visitors.
Technical amenities (for example, radiators, vents, sauna heaters/stoves, guards and thermometers) must not be covered with objects/towels (fire hazard!).
Body massage and facial treatments cabinets:
Reservations for body massage therapy and facial treatments are made in the Elysium area, at the Elysium reception. People under 18 are not allowed to purchase body treatments, facials and massages. The receptionist may ask for age verification.
The prices of the therapy/treatments are not included in the access price. The therapies/facial treatments represent and additional service that can be purchased exclusively in Elysium area, based upon availability.
Pregnant women cannot use body therapy. In this case, it is required a medical opinion that can be given only by accredited specialists in therapy for pregnant women.
People who have vein thrombosis (blood clots, vein wall damage), painful and prominent varicose veins, cannot attend massage sessions.
People with high blood pressure, oscillating or in an acute state of high blood pressure cannot attend massage sessions.
Therapies cannot be made on people who have got open wound, fracture, skin condition or who have undergone a recent surgery, who suffer from endocrine metabolic diseases such as diabetes, thyroid disease or on people who have fever.
The visitor has the obligation to declare the health status, the prescribed medication and/or chronic disease. The receptionist from the Elysium area verifies, through a verbal anamnesis, the allergies, the deficiencies, and the visitor’s condition. By signing the massage receipt, the visitor is responsible for declared health status condition.
The pressure, the sequence of work and the technique that are used vary from therapy to therapy. The information is given by the receptionist and the treatment is made according to an established working protocol.
5. Slides and play equipment
Slides are sporting equipment - their use involves the specific risks of sporting activities that you assume as a user! Because these are sporting equipment, there is a risk of injury even when using a device built, tested and maintained in accordance with the standards and even if the user complies with the rules of use.
Before use, it is mandatory, and it is your responsibility to read and understand the instructions for using the slide. Parents are directly responsible for children's safety and supervision and are required to read and explain to their children the instructions.
Parents (persons taking care of children) will not allow children to use the slide unattended - accidents due to lack of supervision being the responsibility of the parents/ legally responsible persons.
The rules/instructions for the use of slides can be found on the instruction plates placed next to each equipment. Visitors will read and comply with these rules and instructions. The purpose of any limitation of use specified on these plates is mainly to ensure the safety of visitors. In case of improper use visitors will take the risks of injury.
The use of slides and play equipment is prohibited to persons under the influence of alcohol.
Persons who cannot swim are not allowed to use the slides.
The use of slides by persons under the age or height indicated on the panels or contrary to the instructions displayed or given by the staff is prohibited.
The following rules should be paid special attention:
Walking up the stairs to get to the slides will be carried out with increased attention and consideration of other visitors. Running is strictly prohibited!
Slides may be used after the route has been cleared, leaving enough safety space in front of you. It is the responsibility of the visitor to make sure, before going down the slide, that enough time has passed since the person before them went down the slide.
It is mandatory to comply with the safety instructions posted and the electronic displays, as well as to observe the turnstiles and access direction.
Visitors must leave the slide exit area immediately after using the slide. Visitors who do not leave the slide exit area immediately will be liable for accidents caused as a result.
THERME BUCUREŞTI is not responsible for damaged bathing suits caused by using the slides.
The following are particularly prohibited:
Visitors will comply with the age limitations for each type of slide. In the slides area, will be permanently supervised by a parent/guardian or adult authorized by a parent or guardian.
In case of breach of these rules access to the premises may be prohibited, without the refund of the amounts already paid.
6. Special provisions
The following ARE STRICTLY PROHIBITED within THERME BUCUREŞTI:
Food and drinks in restaurants may be consumed only in the specially designated restaurant areas, on the terraces, the outdoor areas, or the bar. Drinks in shatter-proof containers made of plastic, polycarbonate or cardboard may be consumed in the lounger areas as well.
All amenities and facilities of THERME BUCUREŞTI will be used with care by visitors.
Each visitor is liable for damages caused by their actions or behavior, such as improper use, dirtying or deteriorating the facilities of THERME BUCUREŞTI. Also, each visitor is liable for any damage they cause to third parties (including injuries to other visitors).
Parents or guardians will be liable for damages caused by children, under the civil law.
EXCEPT FOR THE MANDATORY LIABILITY REQUIRED BY LAW (SET OUT BELOW) AND FOR ANY OTHER CAUSE OF MANDATORY LIABILITY PROVIDED BY LAW, TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW THERME NORD BUCUREȘTI WILL NOT BE LIABLE TO YOU AS VISITOR, UNDER ANY CIRCUMSTANCES, FOR ANY DAMAGE, INJURY OR LOSS CAUSED TO YOU OR YOUR PROPERTY IN CONNECTION WITH YOUR PRESENCE AT THERME BUCUREŞTI OR DUE TO YOUR USE OF THE FACILITIES AND SERVICES PROVIDED BY THERME BUCUREŞTI.
THERME BUCUREŞTI is liable for damage to the visitors' life, body or health if they arise as a result of an action or omission of THERME BUCUREŞTI regarding the use of products and services. Accordingly, THERME BUCUREŞTI is not liable for damage to life, body or health caused to you as visitor if such damage arises due to you or to other people or if they arise as a result of their fault or if the cause is unknown.
In case of body or cosmetic treatments, for example, cosmetic masks or treatments, infusions, etc. THERME BUCUREŞTI will not be liable for any skin irritations caused by these treatments – it is your responsibility to see a specialist to find out whether such treatments can affect your health. This also applies to clothes stained as a result of these treatments.
You as visitor accept and agree that THERME BUCUREŞTI is not liable for damage, injury or material loss suffered by you in connection with your presence at THERME BUCUREŞTI or in connection with your use of the facilities and services provided by THERME BUCUREŞTI. For example:
- THERME BUCUREŞTI is not liable in any way for your property stolen while on the premises of THERME BUCUREŞTI. Visitors of THERME BUCUREŞTI are expressly advised not to take valuables on the premises. However, if a visitor has valuables on them, they are advised to deposit them in the special safe for valuables. However, THERME BUCUREŞTI specifies that special valuables safes are a facility provided to customers and their availability does not mean that THERME BUCUREŞTI is liable for the contents deposited therein. THERME BUCUREŞTI takes no responsibility for the supervision or protection of the property brought by visitors on the premises (including the car park). The provisions of this paragraph apply to all property deposited in the locker and the valuables safe. Depositing or leaving money and valuables in the locker or the valuables safe made available by the operator does not incur any obligation on the part of THERME BUCUREŞTI regarding the deposited objects. In particular, THERME BUCUREŞTI has no obligation to provide custody or protection of such property. Moreover, the visitor of THERME BUCUREŞTI is solely responsible for locking their locker and/or valuables safe after using it/them, to make sure that it/they locked properly and to carefully keep the key or wristband.
- THERME BUCUREŞTI is not liable in any way for the destruction or breakage of your property while at THERME BUCUREŞTI, regardless of how they occur: for example - contact with water, dropping into pools, dropping on the ground, etc.
- THERME BUCUREŞTI is not liable for the vehicles in the car park or the property left inside vehicles; for vehicles parked in the parking spaces THERME does not take any liability for vehicle deterioration, destruction or theft committed by third parties. The general road traffic code applies to the car park and the traffic areas of THERME BUCUREŞTI.
However, THERME BUCUREŞTI is liable for damage, injury and material loss caused to you as a result of gross negligence or wilful misconduct or caused to you as a result of the failure to perform the contractual obligations expressly undertaken by THERME BUCUREŞTI.
The operator takes no responsibility for any change in color, discoloration or deterioration of bathing suits or jewellery/watches, as this may occur due to the water composition (sulphur).
THERME BUCUREŞTI is not liable for damages caused to visitors by force majeure, accidents or failures occurred due to reasons other than the fault of THERME BUCUREŞTI (for example, power failure).
Visitors who find objects on the premises or the car park will hand them over at the reception desk. All objects that have been forgotten after the end of the working hours for the public will be collected and kept as follows:
- valuables (including, without limitation: telephones, tablets, valuable jewellery, laptops, electronic devices, money exceeding RON 100, etc.) will be kept for the 10-day legal period; after the expiry of the legal period such property is handed over to the authorities.
- low value objects will be kept for 3 months and then they will be donated to a non-profit association or institution.
- lost objects that are not picked up by customers, although they have been announced/notified in advance, within 14 days from the date of notification, will be donated to a non-profit association or institution.
You as visitor agree with the following:
- you agree with the right of THERME BUCUREŞTI to determine which objects are of value and which are not
- you agree with the donation of lost objects, as decided by THERME BUCUREŞTI, to a non-profit association or institution, while THERME NORD is hereby authorized by you to carry out such donation – manual gift.
When the cold season comes there may be limits to the use of facilities, both in the car park and the outdoor spaces, as well as in the garden and outdoor pool areas of THERME BUCUREŞTI. During winter, outdoor spaces are used in principle on one's own risk.
8. Prohibition of access
If you do not comply with the obligations set out in these rules, THERME BUCUREŞTI has the right to immediately terminate the contract with you – the termination of the contract occurs at the time when the staff of THERME BUCUREŞTI inform you verbally that you are required to leave the premises, without the need for other formality or court intervention. If THERME BUCUREŞTI staff considers that your breach of your obligations is not serious, you will only get a warning.
THERME BUCUREŞTI informs you that the following breaches of these rules will IMMEDIATELY result in the exercise by THERME of the right to terminate the contract and in prohibiting your presence within THERME BUCUREŞTI:
If THERME BUCUREŞTI has terminated the contract and the staff has informed you of your obligation to leave the premises, you are required to immediately hand over the objects owned by THERME NORD (including the access wristband), to pay the exchange value of the services (if applicable) and to immediately leave the premises quietly. If you fail to comply with the provisions of this paragraph, you agree that the security staff of THERME BUCUREŞTI will escort you to the exit and hand you over to the competent bodies (the security company operating outside the premises or the police, as applicable). If you put up resistance, you expressly agree that the security staff of Therme Bucureşti will use all necessary means, including your inadvertent manipulation, to escort you to the exit and hand you over to the competent bodies. If the contract is terminated as a result of the visitors' failure to comply with their obligations the entry fee paid will not be returned.
If THERME BUCUREŞTI has terminated the contract and the staff has informed you of your obligation to leave the premises and if, when leaving, you fail to pay your obligations, THERME BUCUREŞTI RESERVES THE RIGHT TO NOT ENTER INTO A NEW CONTRACT WITH YOU AND TO PROHIBIT YOUR ACCESS TO THE FACILITIES AND PREMISES OF THERME BUCUREŞTI. In such a case you will no longer have the right to enter the premises of THERME BUCUREŞTI (including the car park). People who attempt to enter the premises despite the interdiction ordered by THERME NORD will be reported to the police for the applicable offences.
People who illegally enter the property or premises of THERME BUCUREŞTI, fail or attempt to fail to pay the entry fee or make fraudulent use of payment services will be immediately removed from the premises and reported to the competent police bodies.
9. Non-discrimination policy
Therme Bucureşti does not tolerate discriminatory attitudes or behaviors.
All discrimination based on race, nationality, ethnicity, language, religion, social status, belief, gender, sexual orientation, age, disability, etc., or based on any other criterion that aims at or results in restricting the use or exercise, on an equal basis, of any legal rights is prohibited at Therme Bucureşti.
10. Processing of personal data
Therme Nord București, in its capacity as data controller, processes personal data of its customers/visitors/partners or other data subject categories (including minors), which are obtained directly or indirectly from them, alone or together with its partners, processors, or service providers, in order to fulfil the purposes of processing, in accordance with the national and European data protection legislation.
The internal regulations and rules for the use of pools and attractions are valid for the general use of pools, slides, saunas, and other facilities within THERME BUCUREŞTI. In case of special events exceptional rules may apply, without the need for special revocation of the internal regulations and rules for the use of pools and attractions.
Any person part of the staff of THERME BUCUREŞTI may exercise the rights provided in these Rules with respect to any visitor. The visitors must comply with the instructions given by THERME BUCUREŞTI.
13. Suggestions and complaints
For suggestions, requests and complaints you may contact us at firstname.lastname@example.org. Alternatively, you may complete a form made available in the special areas on the premises or at the check-out desks.
The deadline for reply is 30 calendar days from the time when the complaint is submitted or, as applicable, received by Therme Nord București.
14. Entry into force
The Contract Terms - The internal regulations and rules for the use of pools and attractions entered into force on 11.01.2016 and this version has been revised and is valid as of 23.09.2022.
Administration of Therme București